Key Information to Provide During Tenant Onboarding

Having new tenants onboard can be a stressful process. Not only are you trying to get them settled into their homes as quickly as possible, but also you must make sure they have all of the necessary documentation and information they need to be successful. Here are some key pieces of information to provide during tenant onboarding.

Information on the Lease Agreement

One of the most important pieces of information to provide tenants with is the details of their lease agreement. This should include the duration of the lease, the rental rate, details of the security deposit, and any special policies that might apply such as pet policies and parking rules. It should also include your contact information in case the tenant has questions or needs to report an issue.

Maintenance Instructions and Contact Information

Tenants should also be provided with contact information for maintenance services. This should include the names and contact details of the maintenance team, as well as instructions for how to report any problems they may have. It is also a good idea to provide tenants with an emergency contact in case of urgent problems.

Move-in Date

Tenants should also be provided with an estimated move-in date. This should be realistic and take into account any delays that may occur due to scheduling or other logistical issues. Clear information around the move-in date should be provided to ensure that tenants can plan ahead and start making arrangements for their new home.

Utility Information

It is also important to provide tenants with information on how to set up their utilities. This should include the contact details of the local utility provider and any forms or documents they may need to fill out to activate their service. It should also include any information about how to pay for the utilities and who is responsible for any additional fees.

Safety Information

Providing tenants with safety information should also be a priority. This should include information on any fire safety protocols or emergency procedures that should be followed in the event of an emergency. It should also include details of any safety equipment or alarm systems that may be present in the property.

Rules and Regulations

Tenants should also be informed of the rules and regulations of the property. This should include any restrictions around noise levels, types of furniture that are allowed, policies around smoking and pets, and any other regulations that may be in place.

Parking Information

If there are parking spaces on-site, it is important to provide tenants with clear information around the parking rules. This should include any restrictions around parking times, types of vehicles allowed, and any charges that may be applicable.

Local Amenities

Providing information on local amenities can also be useful. This should include details of local shops, schools, transport links, and other services such as parks and recreational facilities that are nearby.

Emergency Protocols

Tenants should also be provided with information on how to deal with any emergencies that may arise. This should include contact details of local emergency services, any protocols for reporting an issue, and any other necessary information.

Check-in Process

Finally, it is important to provide tenants with details of the check-in process. This should include information on when they can access the property, how long they can stay in it, and any inspection procedures that may need to be followed.


Onboarding a new tenant can be a daunting process. By clearly providing tenants with the key information they need to make their transition into the property a smooth one, you can ensure that your tenants have a positive experience from the start.

What documents are needed to onboard a new tenant?

1. Rental Application: provides information on the tenant’s financial and employment history, which landlords use to assess a tenant’s risk as a renter.

2. Lease Agreement: outlines the terms of the tenancy, including rent amount, move-in date, length of the lease, and tenant/landlord responsibilities.

3. Security Deposit: typically one to two months’ rent, collected to protect the landlord against malicious damage or nonpayment of rent.

4. Proof of Residency: typically a driver’s license or passport, used to verify the tenant’s identity and residence.

5. Credit and Background Check: verifies the tenant’s credit history, criminal background, and rental history.

6. Lead-Based Paint Disclosure: documents any renovations or repairs made to the property that may have involved the use of lead-based paint.

7. Pet Agreement: outlines the landlord’s pet policy, if any, and includes any fees or rules associated with having a pet.

What information is required to complete a rental application?

The information required to complete a rental application typically includes the applicant’s full name, current address, contact information, employment information, income, credit and banking information, rental history, and any relevant references.

What kind of credit score is needed to complete a rental application?

This depends on the landlord and the particular apartment complex, but typically you will need a credit score of at least 600 to be approved for most rentals.

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