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Tenant Requests for Repairs: How to Respond Efficiently

Tenants request repairs more often than landlords would like to admit; however it is part of every property management company’s job to ensure that tenants requests for repairs are handled in a timely and efficient manner. Responding to tenant requests for repairs can be a time-consuming task, but by following these tips landlords and property managers can create a streamlined process to make responding easier.

Train Your Team

The first step in creating an efficient response system for tenant requests for repairs is to train your on-site team (if you have one) on the procedure. Make sure they know who to contact and when, and what their limits are when it comes to addressing repairs. This will help ensure that the requests are processed in a timely manner and that all requests are handled correctly.

Document Requests Thoroughly

Documenting tenant requests for repairs thoroughly is essential in order to ensure that all requests are responded to in a timely manner. Make sure you document each request and its status in a centralized system that your team can access. This will allow everyone to keep track of the repairs and ensure that nothing is forgotten or overlooked.


When dealing with tenant requests for repairs, it is important to prioritize the requests in order to ensure that the most urgent repairs are addressed first. Make sure you and your team can determine which requests need to be dealt with immediately and which can be addressed at a later date.

Communicate with Tenants

Communication is key when responding to tenant requests for repairs. Make sure you keep tenants updated on the status of their requests and let them know when repairs will be made. This will help ensure that tenants are satisfied with the response time and that all requests are addressed in an efficient manner.

Establish an Emergency Procedure

Tenant requests for repairs can often be unexpected and have to be addressed immediately. It is important to establish an emergency procedure for responding to such requests in order to minimize disruption and ensure that all requests are handled in a timely manner.

Delegate Responsibilities

Responding to tenant requests for repairs can be time-consuming and it is important to delegate the responsibility to the right people. Make sure you assign tasks to the most qualified person so that the requests can be addressed in the most efficient manner possible.

Create a Troubleshooting Guide

Creating a troubleshooting guide with frequently asked questions and common solutions can help speed up the process of responding to tenant requests for repairs. This will ensure that tenants can quickly solve minor issues without having to wait for a repair person to arrive.

Address Tenants’ Concerns

Address the tenants’ concerns surrounding requested repairs in order to ensure they get a satisfactory response and are happy with the results. Make sure you are respectful and understanding of the problem and respond in a timely fashion.

Follow Up

Follow up with the tenant after repairs have been made to ensure that the problem has been resolved and that the tenant is satisfied with the results. This will not only help prevent future repair requests, but it will also ensure that the tenants are happy with the service they have received.

Preventative Maintenance

Regular preventative maintenance will help prevent tenant requests for repairs from happening in the first place. Make sure all equipment and machinery is regularly checked and serviced in order to ensure that all potential problems are addressed before they become a problem.


Responding to tenant requests for repairs efficiently and effectively is essential for any property management company. By following these tips landlords and property managers can create a streamlined process to ensure all repairs are handled in a timely and satisfactory manner. Keeping tenants happy and the property in good condition is the best way to ensure that a property management company runs smoothly.

Key Points:

  • Train your team on the procedure
  • Document requests thoroughly
  • Prioritize requests
  • Communicate with tenants
  • Create an emergency procedure
  • Delegate responsibilities
  • Create a troubleshooting guide
  • Address tenants’ concerns
  • Follow up after repairs
  • Carry out regular preventative maintenance

How long does a landlord have to respond to a tenant repair request?

This varies depending on the jurisdiction and the nature of the repair. In some cases, a landlord must respond within 24 to 48 hours or provide an estimated timeline for the repair to be completed. If the repair is deemed an emergency, some jurisdictions may require the landlord to respond immediately.

How long does a landlord have to make a repair after a tenant’s request?

The exact amount of time varies depending on the nature of the repair and the landlord’s policies, but in most cases, the landlord should make the repair within a reasonable amount of time (1-2 weeks is generally accepted as the accepted amount of time). Additionally, landlords may have additional timelines outlined in the lease agreement that tenants must adhere to when requesting repairs.

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